Visa Merchant Purchase Inquiry vs. Real-time Resolution
People want immediate resolution. And Visa Merchant Purchase Inquiry (VMPI) gives merchants the ability to prevent disputes from becoming, well, disputes. We recognize this desire among SMBs and Enterprises alike, and that is why our App offers Real-time Resolution. Like Visa, we want internal teams to stop chargebacks before they become disputes since that is the key to improve the overall health of their business. But with two (very) similar objectives, some people reading this post may be thinking…what’s the difference? What is the difference between VMPI and Real-time Res? We will answer this question by comparing both of its features, benefits and where there is some commonalities in-between. Let us first give an overview of both subjects. Visa Merchant Purchase Inquiry VMPI is a plug-in tool that allows merchants to have a system-to-system interface with issuers who are reviewing a cardholder’s claim. This interface is operated and moderated by Visa’s automated dispute platf...